At Springmount Dental and Implants, we want to ensure that all our patients are pleased with their experience of our service. We take complaints very seriously indeed. If a patient makes a complaint, we will deal with the matter courteously and promptly so that it is resolved as quickly as possible. Our complaints policy and procedures are based on these objectives.
We display the General Dental Council’s 6 core principles for ensuring that we get the most from patient feedback and complaints for the benefit of all in inside the Policies folder on Front of House.
At Springmount Dental and Implants we have an effective complaints system in place to ensure that identifying, receiving, recording, handling and responding to any comments, observations, concerns or complaints occurs within a strict timetable that is clearly documented. Our Code of Practice for patients who wish to raise concerns is displayed in inside the Policies folder on Front of House and all patients and visitors should feel confident that they will be listened to and responded to without fear of discrimination or recrimination. Our Complaints Policy and Procedures are kept in inside the Policies folder on Front of House / managers office/ DropBox.
We aim to ensure that any complainant is treated sensitively and in a manner that respects their human rights and diversity.
We recognise that a complaint is any expression of dissatisfaction with our service, treatment or advice and that a complaint can be made by a variety of methods, including verbally, by sign language or in writing.
In situations where a patient may lack confidence to express their views, or require help to do so, they will be supported by helpful team members. All patients’ complaints are fully documented and investigated and are dealt with fairly.
At Springmount Dental and Implants, we view complaints as an opportunity to improve our service delivery and to learn lessons that will help us make changes with the intention of avoiding a repetition of any similar complaint.
To help us learn lessons from complaints, we track and analyse all our complaints to identify trends that will help us improve our service.
Our complaints procedures are monitored and reviewed regularly and the named contact who is accountable for doing this is Lizzie Dungworth.
This policy was implemented on 04/02/25.
This policy and relevant procedures will be reviewed annually and are due for review on 04/02/26 or prior to this date in accordance with new guidance or legislative changes or as a result of learnings following a complaint.
This policy and relevant procedures will be reviewed annually, it was reviewed on 21/01/2026 and are due for review on 21/01/2027or prior to this date in accordance with new guidance or legislative changes or as a result of learnings following a complaint.
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Springmount Dental & Implants, the owner and operator of this Website.
Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Springmount Dental & Implants and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Springmount Dental & Implants and accessing the Website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nulla consectetur turpis et nulla sollicitudin, ut eleifend quam tincidunt. Quisque mattis efficitur urna, in consequat velit semper vitae. Ut cursus quis ex in aliquet. Fusce pellentesque a eros in consequat. Duis dignissim orci non porttitor tincidunt. Duis maximus eros non nisl eleifend tristique. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Curabitur sed felis sed neque porttitor consectetur. Phasellus nec nisl vitae diam ultrices ultrices at non magna. Quisque mattis luctus laoreet. Nam sem libero, vestibulum sit amet lacus ut, placerat tincidunt purus. Suspendisse potenti. Nam sollicitudin sagittis est ac dignissim. Aliquam non lorem ipsum.
Suspendisse et elit sodales, imperdiet tellus a, elementum est. Aenean lacinia erat ut orci pulvinar semper. Mauris eros turpis, tristique at sapien ac, faucibus dictum elit. Pellentesque lacinia ex a lacus iaculis, et venenatis velit pellentesque. Pellentesque vitae massa mollis, blandit dolor vitae, molestie mi. Morbi porta ullamcorper vestibulum. Aliquam lacus diam, rhoncus in odio vitae, tempus pulvinar eros. Aliquam id dictum lorem, eu aliquet nisl.
Quisque vestibulum magna a neque egestas, at posuere quam consectetur. Praesent eu egestas elit. Vestibulum sed suscipit sem. Morbi sit amet est at risus dapibus tristique ac id mauris. Proin commodo tortor at velit viverra vehicula. Ut pellentesque bibendum lectus eu imperdiet. Quisque lobortis dignissim sapien id laoreet. Nunc porta nisi leo, in bibendum eros consequat in. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Curabitur nec egestas mauris. Sed rutrum, nulla at laoreet rhoncus, lectus tellus egestas ipsum, in sodales nulla lectus eget massa. Aenean velit dolor, ornare fermentum maximus eu, porta ut enim. Donec bibendum, odio eget pretium efficitur, libero arcu fringilla turpis, commodo elementum urna arcu nec augue.
Aliquam vehicula lectus pulvinar libero iaculis mattis. Vestibulum lobortis porttitor pulvinar. Mauris at pretium leo. Cras mattis porta lectus id pulvinar. Suspendisse eu faucibus mauris. Vestibulum non metus metus.
, consectetur adipiscing elit. Nulla consectetur turpis et nulla sollicitudin, ut eleifend quam tincidunt. Quisque mattis efficitur urna, in consequat velit semper vitae. Ut cursus quis ex in aliquet. Fusce pellentesque a eros in consequat. Duis dignissim orci non porttitor tincidunt. Duis maximus eros non nisl eleifend tristique. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Curabitur sed felis sed neque porttitor consectetur. Phasellus nec nisl vitae diam ultrices ultrices at non magna. Quisque mattis luctus laoreet. Nam sem libero, vestibulum sit amet lacus ut, placerat tincidunt purus. Suspendisse potenti. Nam sollicitudin sagittis est ac dignissim. Aliquam non lorem ipsum.
Suspendisse et elit sodales, imperdiet tellus a, elementum est. Aenean lacinia erat ut orci pulvinar semper. Mauris eros turpis, tristique at sapien ac, faucibus dictum elit. Pellentesque lacinia ex a lacus iaculis, et venenatis velit pellentesque. Pellentesque vitae massa mollis, blandit dolor vitae, molestie mi. Morbi porta ullamcorper vestibulum. Aliquam lacus diam, rhoncus in odio vitae, tempus pulvinar eros. Aliquam id dictum lorem, eu aliquet nisl.
Quisque vestibulum magna a neque egestas, at posuere quam consectetur. Praesent eu egestas elit. Vestibulum sed suscipit sem. Morbi sit amet est at risus dapibus tristique ac id mauris. Proin commodo tortor at velit viverra vehicula. Ut pellentesque bibendum lectus eu imperdiet. Quisque lobortis dignissim sapien id laoreet. Nunc porta nisi leo, in bibendum eros consequat in. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Curabitur nec egestas mauris. Sed rutrum, nulla at laoreet rhoncus, lectus tellus egestas ipsum, in sodales nulla lectus eget massa. Aenean velit dolor, ornare fermentum maximus eu, porta ut enim. Donec bibendum, odio eget pretium efficitur, libero arcu fringilla turpis, commodo elementum urna arcu nec augue.
Aliquam vehicula lectus pulvinar libero iaculis mattis. Vestibulum lobortis porttitor pulvinar. Mauris at pretium leo. Cras mattis porta lectus id pulvinar. Suspendisse eu faucibus mauris. Vestibulum non metus metus.
, consectetur adipiscing elit. Nulla consectetur turpis et nulla sollicitudin, ut eleifend quam tincidunt. Quisque mattis efficitur urna, in consequat velit semper vitae. Ut cursus quis ex in aliquet. Fusce pellentesque a eros in consequat. Duis dignissim orci non porttitor tincidunt. Duis maximus eros non nisl eleifend tristique. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Curabitur sed felis sed neque porttitor consectetur. Phasellus nec nisl vitae diam ultrices ultrices at non magna. Quisque mattis luctus laoreet. Nam sem libero, vestibulum sit amet lacus ut, placerat tincidunt purus. Suspendisse potenti. Nam sollicitudin sagittis est ac dignissim. Aliquam non lorem ipsum.
Suspendisse et elit sodales, imperdiet tellus a, elementum est. Aenean lacinia erat ut orci pulvinar semper. Mauris eros turpis, tristique at sapien ac, faucibus dictum elit. Pellentesque lacinia ex a lacus iaculis, et venenatis velit pellentesque. Pellentesque vitae massa mollis, blandit dolor vitae, molestie mi. Morbi porta ullamcorper vestibulum. Aliquam lacus diam, rhoncus in odio vitae, tempus pulvinar eros. Aliquam id dictum lorem, eu aliquet nisl.
Quisque vestibulum magna a neque egestas, at posuere quam consectetur. Praesent eu egestas elit. Vestibulum sed suscipit sem. Morbi sit amet est at risus dapibus tristique ac id mauris. Proin commodo tortor at velit viverra vehicula. Ut pellentesque bibendum lectus eu imperdiet. Quisque lobortis dignissim sapien id laoreet. Nunc porta nisi leo, in bibendum eros consequat in. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Curabitur nec egestas mauris. Sed rutrum, nulla at laoreet rhoncus, lectus tellus egestas ipsum, in sodales nulla lectus eget massa. Aenean velit dolor, ornare fermentum maximus eu, porta ut enim. Donec bibendum, odio eget pretium efficitur, libero arcu fringilla turpis, commodo elementum urna arcu nec augue.
Aliquam vehicula lectus pulvinar libero iaculis mattis. Vestibulum lobortis porttitor pulvinar. Mauris at pretium leo. Cras mattis porta lectus id pulvinar. Suspendisse eu faucibus mauris. Vestibulum non metus metus.
, consectetur adipiscing elit. Nulla consectetur turpis et nulla sollicitudin, ut eleifend quam tincidunt. Quisque mattis efficitur urna, in consequat velit semper vitae. Ut cursus quis ex in aliquet. Fusce pellentesque a eros in consequat. Duis dignissim orci non porttitor tincidunt. Duis maximus eros non nisl eleifend tristique. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Curabitur sed felis sed neque porttitor consectetur. Phasellus nec nisl vitae diam ultrices ultrices at non magna. Quisque mattis luctus laoreet. Nam sem libero, vestibulum sit amet lacus ut, placerat tincidunt purus. Suspendisse potenti. Nam sollicitudin sagittis est ac dignissim. Aliquam non lorem ipsum.
Suspendisse et elit sodales, imperdiet tellus a, elementum est. Aenean lacinia erat ut orci pulvinar semper. Mauris eros turpis, tristique at sapien ac, faucibus dictum elit. Pellentesque lacinia ex a lacus iaculis, et venenatis velit pellentesque. Pellentesque vitae massa mollis, blandit dolor vitae, molestie mi. Morbi porta ullamcorper vestibulum. Aliquam lacus diam, rhoncus in odio vitae, tempus pulvinar eros. Aliquam id dictum lorem, eu aliquet nisl.
Quisque vestibulum magna a neque egestas, at posuere quam consectetur. Praesent eu egestas elit. Vestibulum sed suscipit sem. Morbi sit amet est at risus dapibus tristique ac id mauris. Proin commodo tortor at velit viverra vehicula. Ut pellentesque bibendum lectus eu imperdiet. Quisque lobortis dignissim sapien id laoreet. Nunc porta nisi leo, in bibendum eros consequat in. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Curabitur nec egestas mauris. Sed rutrum, nulla at laoreet rhoncus, lectus tellus egestas ipsum, in sodales nulla lectus eget massa. Aenean velit dolor, ornare fermentum maximus eu, porta ut enim. Donec bibendum, odio eget pretium efficitur, libero arcu fringilla turpis, commodo elementum urna arcu nec augue.
Aliquam vehicula lectus pulvinar libero iaculis mattis. Vestibulum lobortis porttitor pulvinar. Mauris at pretium leo. Cras mattis porta lectus id pulvinar. Suspendisse eu faucibus mauris. Vestibulum non metus metus.
All-on-4 implants provide a full set of replacement teeth using just four implants, offering a stable and natural-looking solution.
A long-lasting solution that replaces an individual missing tooth, providing a natural look and restoring full function.
Focusing on enhancing the appearance of your teeth, improving your smile through treatments like whitening, veneers, and reshaping.
Maintaining your oral health through regular check-ups and treatment of common dental issues.
Using clear aligners to discreetly straighten teeth as an alternative to braces.
Expert services like oral surgery and endodontic treatment available in house.
Skip to content
